Q: Transport company - Communicate vehicles to the Buyer

When you work with a Buyer (e.g. a Tour Operator, or any kind of connected customer) through Sengerio, he can request you to communicate to him one or more vehicles with specific features, based on an agreement you have with him. To do that you have to register the vehicle inside Sengerio first, by adding it in the vehicles list. After that, click on the exclamation point at the top left of the vehicles list to access the vehicles communcations list . For every profile that the Buyer asked to you, you will see two numbers : one representing the number of vehicles that need to be communicated to him the other that represents the number of vehicles that you have already proposed to him. Keep in mind that it is okay if you propose more vehicles for a specific profile, but the minimum number of vehicles that you have to communicate is decided by the Buyer and is visible in the column 'To be communicated' . Click on 'Add Vehicle' near anyone of the profiles and you will be able to select which one of your vehicles you want to communicate for that profile. Keep in mind that, to be able to communicate the vehicle, all its details must be filled (from details tab inside th

Q: Assign and remove a hire duty to a supplier

Go to the calendar icon in the main menu and click on Agenda or Vehicles scheduler , or open the reservation that contains the hire duty you want to work on. You can only assign bookings with a single hire duty to a supplier. To do this you have two ways: right-click on the hire duty and select Assign vehicle . only in the Agenda and in the booking, click on the vehicle icon inside the vehicle column. In the Vehicle availability window, select the Suppliers option and select one from the list. Suppliers whose names are green are those connected via Sengerio. When you assign a hire duty to a supplier, it is outlined in your Vehicles scheduler, in a row for the vehicle typology of that hire duty. To assign a vehicle associated with a supplier in the Vehicle availability window, select the vehicle option and choose a supplier’s vehicle in the list. Alternatively, in the Vehicle planner, drag the hire duty on the timeline corresponding to the supplier’s vehicles. As you select the hire duty you want to drag, its

Question 1

Transport company - Communicate vehicles to the Buyer

Accepted Answer

When you work with a Buyer (e.g. a Tour Operator, or any kind of connected customer) through Sengerio, he can request you to communicate to him one or more vehicles with specific features, based on an agreement you have with him.

To do that you have to register the vehicle inside Sengerio first, by adding it in the vehicles list.

After that, click on the exclamation point at the top left of the vehicles list to access the vehicles communcations list.

For every profile that the Buyer asked to you, you will see two numbers:

one representing the number of vehicles that need to be communicated to him
the other that represents the number of vehicles that you have already proposed to him.

Keep in mind that it is okay if you propose more vehicles for a specific profile, but the minimum number of vehicles that you have to communicate is decided by the Buyer and is visible in the column 'To be communicated'.

Click on 'Add Vehicle' near anyone of the profiles and you will be able to select which one of your vehicles you want to communicate for that profile. Keep in mind that, to be able to communicate the vehicle, all its details must be filled (from details tab inside th

Question 2

Create an advance invoice

Accepted Answer

Create the Advance Invoice to collect a deposit on the booking.

To issue the advance invoice for a single booking, open the booking you wish to invoice and click on the Advance invoice menu item.

To issue a new advance invoice for multiple booking, open the bookings list and select the lines you want to include in the advance invoice.

Then open the menu and click on Advance Invoice.

For each booking selected an invoice line will be generated with the unit price equal to the price set on the individual bookings. Change the line to invoice part of the amount.

If you need help consult the guide on how to create a customer invoice.

Complete missing data and save.

Keep in mind that you can only create one advance invoice for each booking.

Advance invoices are shown, like invoices, in the invoice list. You can also open an advance invoice from the Booking, in the tab Other, by clicking on the blue arrow in the field where the number is shown.

Remember that when you issue an invoice for a booking that already has an advance invoice, the system will a

Question 3

Insert a “No show” in a booking

Accepted Answer

To register the fact that a passenger did not present himself, click on the No show button that you find in the **Route **tab inside the booking.

Write what you want inside the window and specify a **Reason **if possible.

All no-shows are reported in a list in the **Route **tab, indicated by the **ghost **icon.

To view all the bookings in which there is a no-show, you can, from the bookings list, show the no-show column and use the appropriate filter.

The same No show could be inserted also directly by the driver through the Sengerio Driver application, using the No Show function of the step tracking.

Question 4

Read the Sengerio news

Accepted Answer

Every time you access the software, the first page that you see is News. This way, you can always see in a second if there is news.

To read the news at any time, click at the top right on the Home button.

Question 5

Ask for support to the Sengerio team

Accepted Answer

If you are working on Sengerio and you need help using one of the tools of the application, or if you need to ask us anything, you can use the chat integrated in Sengerio.

If you are using Sengerio from from a computer or a tablet

To open the chat click on the balloon icon in the bottom left.

Or click on the question mark icon on the side menu and on Contact Sengerio.

If we will need to see exactly what's going on in your Sengerio, we will ask you to activate one of the remote support tools that we implement:

Cobrowse.io

Cobrowse.io is an external service we use for the support service. When you will contact us, we will be able to connect and see your Sengerio; you will only have to allow us in the window that will opens. If you have contacted us by phine instead of using the chat, we will probably ask you some information, like the Session_id, that you can find in the user form, by clicking on the top-right icon in the application, and then on your username.

TeamViewer

By reaching this link that we will send to you also at the moment of the support, you will download a TeamViewer version specific for Sengerio Supp

Question 6

Assign and remove a hire duty to a supplier

Accepted Answer

Go to the calendar icon in the main menu and click on Agenda or Vehicles scheduler, or open the reservation that contains the hire duty you want to work on.

You can only assign bookings with a single hire duty to a supplier. To do this you have two ways:

right-click on the hire duty and select Assign vehicle.

only in the Agenda and in the booking, click on the vehicle icon inside the vehicle column.

In the Vehicle availability window, select the Suppliers option and select one from the list. Suppliers whose names are green are those connected via Sengerio.

When you assign a hire duty to a supplier, it is outlined in your Vehicles scheduler, in a row for the vehicle typology of that hire duty.

To assign a vehicle associated with a supplier in the Vehicle availability window, select the vehicle option and choose a supplier’s vehicle in the list.

Alternatively, in the Vehicle planner, drag the hire duty on the timeline corresponding to the supplier’s vehicles. As you select the hire duty you want to drag, its

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